1. Preface

To get your NVR record, you need to confirm below first:

1. A hard drive is installed in the NVR
2. The hard drive is formatted

You can check the hard drive status and format your hard drive here: 
Right click your NVR mouse, then click System setting – General setting – HDD setting. It will show the HDD information and status. If it shows “Unformatted”, select the hard drive and click Format.

Once hard drive is formatted, NVR will start recording automatically. 
NVR is set to record 24/7 continuously in default.

2. Recording Mode
xmartO system supports multiple recording modes, including manual, time-schedule and motion detection recording. You can choose any of the recording mode or a combination of multiple recording modes.
 
3. Instructions of How-to Setup Record Mode
 
 
3.1 Manual Record
Manual record allows you to turn on/off recording quickly with a click of this shortcut key. 
 
Here is how:
1. Right click your mouse to pop out NVR main menu, choose “Manual record”.
2. Select the channels you want to record. 
Click “All ON” if you want all channels to start recording.
And click “All OFF” if you want all channels to stop recording.
3. Click “OK” to save the settings. 

 
Note: Manual recording has the highest priority, which means once manual recording is ON, NVR will record 24/7, even though you set the motion recording at the same time. 

3.2 Time-Scheduled Recording
It allows you to set the NVR to record 24/7 continuously or record in specified time periods. 

Here is how:
Right click your mouse to pop out NVR main menu, choose System setting > 
Record setting > Record Plan. You'll see below interface:

Note: This is NVR default record setting, it means the NVR will record 24/7 continuously.​

Follow below instructions to set up time-scheduled recording:
1. Click “Reset” button at the bottom to clear all current settings. All boxes will become blank then.
2. Click “Time” on upper to choose this recording mode, then click on the boxes in each day’s first line to choose the time you want to record. The selected boxes will turn to red once you click on them. You can click on a box and drag with your mouse to select multiple boxes.
3. Click “Apply” or “OK” to save the settings.

Note:
1. The first line of each day refers to time-scheduled recording, the second line of each day refers to motion recording, and the third line of each day refers to Alarm recording. 
2. Alarm recording needs external sensors and alarms to work with, xmartO systems do not come with external sensors and alarms, thus this recording method does not work for xmartO systems.

3.3 Motion Detection Recording
It allows the NVR to record only when motion is detected.

Here is how:
1. Right click your mouse to pop out NVR main menu, choose System setting > Record setting > Record Plan. 
2. Click “Reset” button at the bottom to clear all current settings. All boxes will become blank then.
3. Click “Motion” on upper to choose this recording mode, then click on the boxes in each day’s second line to choose the time you want to record on motion detection. The selected boxes will turn to green once you click on them. You can click on a box and drag with your mouse to select multiple boxes.
4. Click “Apply” or “OK” to save the settings.

3.4 Recording Mode Combination Setup
You can set up only one recording mode for your NVR, or combine time-scheduled recording and motion detection recording. It’s all up to you. Examples are as below:

 
4. Introduction of the Recording Icons
There are three types of recording icons that will appear on your monitor, telling you which recording mode it is.

 The red dot refers to Manual Recording.

 The clock refers to Time-Scheduled Recording.

 The yellow running man refers to Motion Recording.
 
The small recording icons will appear on each channel’s top right corner.

5. “Copy to” Function
“Copy to” allows you to copy settings of current channel to other channels or all channels. Then you only need to do the settings once, without needing to do it multiple times, which saves your time.

After you finish settings of default channel 1, click “Copy to”, then choose the channels you want to copy settings to and click OK to save.

Here are two ways to upgrade your NVR.

Online upgrade:

1. Keep your NVR connected to Internet and make sure status is ONLINE.

2. In NVR's main menu - System Setting - System Admin - System Upgrade, choose Online Upgrade.

Offline upgrade:

If your NVR is not online, you will need to download correct firmware and upgrade your NVR with an USB thumb drive. After it's upgraded, you will obtain online upgrade fearure eversince.

1.Find your NVR model # on the bottom label, download correct firmware for your NVR. Find your NVR model # on the bottom label.
https://xmarto.com/pages/download

2.Use an USB flash disk, copy the firmware to the root directory of the USB drive.

3. Plug USB disk to the NVR's USB port. Go to NVR's main menu - System Setting - System Admin - System Upgrade, choose Local Upgrade. (As shown in picture below)  

The xmartO wireless camera system features video motion detection. We suggest you to use the app noticification because APP can push notifications in real time with screenshots and short videos.But email alerts need to be relayed to the email server. It is not so real-time. And it will only push a screenshot without videos.Frequent sending and receiving of this kind of push mail, your mailbox may be judged by some servers as spam email address.

Here is how:
 
1.Click right button on mouse --> go to System Setting  --> CH Setting  --> Video detection, you shall find the options.   
 
2. Select the channel you want to edit, select the APP Notification, then click Area edit. 

3. Entering the Area edit you should see page as below picture.Area with blue coverage is being sensed.All selected by default.

Click right button on mouse you can: Select all, clear all or Return.

 4. Click left button and drag to choose area you want the camera to detect. 

 
Tips: After selecting areas, you MUST click right button to Return – Apply the settings; or else it won’t be saved. The settings COULD TAKE SOME SECONDS TO TAKE EFFECT.
 

5. Test if settings are saved. After settings saved, waving hand at a distance may not trigger the notification. This is normal because the system’s algorithm is designed to avoid false alert. Waving hand near the camera’s lens, or walk into the detection area should trigger the notification; which means your area motion detection settings succeed. 

 More support articles please refer to xmartO help center, 
https://support.xmarto.com/
If you have further questions, please contact us at, 
 support@xmarto.com

Following the user guide, plug a network cable to the WAN port on back of NVR, within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed from anywhere anytime.

What if my system refuses to go ONLINE?

Basic troubleshooting

1.Check if your network cable is connected to the Ehernet port of your NVR. Please make sure you plug the other side into the LAN port of your home router.

If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

2.If point 1 is right and NVR is OFFLINE, then it should be DHCP issue.

Enable DHCP on your NVR.
Click right button of mouse, go to System Setting - Network Setting - check (√) the DHCP, apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

3. If step 2 does not solve the issue, probably your router disabled DHCP or block new devices from connecting.What DHCP does is: when router find new device connected, DHCP allocate new IP to the device and connect it to the Internet.

An easiest way to know if your router enables DHCP

When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi connection), does it require WiFi password only? If only password required, then your router has DHCP enabled; if that requires not only password but also some settings, then your router is secured from connecting new devices. Please ask people who secured the WiFi (who set password) to enable the NVR to connect.

These 3 steps should enable 95% users to get NVR ONLINE. Even if the status shows OFFLINE after all this, we suggest you to use APP and access the device ID to see if it works.

Note: Always wait for 1 minute after any change.

Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1.Make sure the cable you connect to NVR has Internet access.  Please use a laptop or any PC has RJ45 port

• Disable the wireless connection of laptop.
• Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.
• If it does, then the cable is good; if it does not, change a cable.
• If cable is good yet no Internet connection, please ask help from your network administrator to give the cable Internet access.

 
2.Enable DHCP of your router
Please login your router page via a browser. Find DHCP settings, ENABLE DHCP. 

 
 
For more details about enabling DHCP please refer to, http://www.wikihow.com/Configure-a-Router-to-Use-DHCP
 
What if even DHCP does not work; or I cannot/ don’t want to use DHCP?
 
Well, we can allocate IP manually for the NVR and connect it to Internet.
1.Know your router gateway.
This is the IP that goes to the menu of your router.
This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.
 
Here are some common IP addresses for various routers:

• Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1
• Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1
• Belkin, Microsoft, and SMC: 192.168.2.1
• Apple: 10.0.1.1

If you have misplaced your documentation, and you do not see your router listed here, search on Google for your router name and "default IP address" to find the correct information.
 
Another way to locate your router's IP address: on a PC, open the command prompt (click on Start > Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.
 
On a Macintosh, open the Network control panel (System Preferences..., Network) and look for Router: This is your router's IP address.
 
2. Go to NVR’s System Setting- Network Setting
 

 
a) Uncheck the DHCP.
b) Set the IP address to a number that follows your router gateway: for example, if your router gateway is 192.168.3.1, the IP address should be 192.168.3.ANY NUMBER( 2-254). If your router gateway is 192.168.1.1, the IP address should be 192.168.1.ANY NUMBER (2-254).
c) Set both the Gateway and Preferred DNS to your gateway.
 
Apply and save the settings. Wait for 1 minute to see if NVR’s status changes to ONLINE.
 
Contact support@xmarto.com" rel="nofollow" target="_blank">support@xmarto.com if this does not solve the problem.

This is caused by resolution compatibility issue.
The default output resolution of the NVR is 1280*1024, which may not be compatible with some screens.  
 
Here is how to solve it: 
 

1. Connect the NVR to any other screen via VGA; (or you may also try any other screen via HDMI to see if you can enter the menu) 
2. When you are able to see the menu, click right button on mouse, go to System Setup – General Setup – Screen Setup – VGA resolution; change it to 1080p@60; apply to save it. 
3. Connect it back your primary screen via HDMI. You should have it worked with the screen.

There are 2 ways to confirm if HDD is included:
 

• See the model number of item.
• Items with HDD should have tail like -500GB, -1TB, 2TB.

1. For instance, WOS1344 means 1.3MP 4CH kit with 4 cameras; WOS1344-1TB means the same kit with 1TB HDD.

• See Packing Includes.
• In the detailed listing/ advertising page of each item, there should be Packing Includes information. If HDD included, we/ dealers will mention about it in the Packing Includes.

While using XMARTO WiFi security camera system, customers may experience video freeze, video lag or even "no video" issue.

This is typically caused by weak WiFi signal from cameras to the NVR. 

Based on 2.4Ghz WiFi, all cameras connect to the NVR's own WiFi, just like your phones/ tablets connect to your home WiFi router. 

In line of sight, XMARTO WiFi cameras can be mounted 1000ft (300m) away from the NVR. The camera system handles distance very well. 

However, like any WiFi devices, the cameras do not handle obstacles very well. Each wall reduces its WiFi strength noticeably. 

How Obstacles Affect Your Signal Strength
 
When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the NVR and wireless camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened. Please reference the below chart to see which obstacles highly affect your signal and which do not. 
 

Based on the facts, below are some suggestions of how to optimize your cameras' WiFi connection. 

1. Select a WiFi channel with least interference for your NVR

As the only hub, the NVR's WiFi performance is crucial. To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices. 

This is how to,

A) In NVR's System setting - Network setting - WiFi setting. Click "Auto Select Channel", the NVR will automatically select a WiFi channel with least WiFi interference. 

B) For Japanese customers, you can choose region MKK and channel "Other" (channel 14) to avoid some WiFi interference. 

2. Place your NVR and cameras reasonably

The NVR is the only WiFi hub, all cameras are WiFi devices that need to connect to the hub. Centralize the position of the NVR so it reaches all cameras well.

Principle of placing NVR and cameras: avoid any possibly avoidable wall, in the line from NVR to cameras.  

Do not place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal. 

Below are some more tips:
 

 
If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Floors are normally heavier than walls.
 

Always find possible open between NVR and camera, mount camera and place NVR’s spot accordingly to allow signal to pass.
 

Metal walls (including metal garage gate) absorb wifi signal. Use extra extendable wifi antenna to bring camera's antenna inside the wall. This also works for heavy concrete wall.
 

Try to keep camera and NVR's antennas parallel to get better signal pick-up.

3. Bring the camera's antenna through a wall
 
If a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall. 

Search "WiFi antenna with extension cable" on retail website like Amazon, you will find a lot of options. 

Mount the camera behind the wall, drill a hole, wire through the hole to bring the antenna inside the wall. 

4. Take advantage of XMARTO Dream Liner WiFi Relay technology
The xmartO Dream Liner technology uses cameras in middle as repeaters. That way, further cameras connect to closer cameras 1st, and then to the NVR as a group. 

The latest G3 XMARTO WiFi camera systems do it automatically. 

WiFi Relay

G3 Auto WiFi Relay

Here is an article about WiFi Relay, 

https://support.xmarto.com/index.php?action=artikel&cat=1&id=32&artlang=en

5. Use a WiFi camera repeater

Add an RPT20 physical WiFi camera repeater for that camera,

https://www.amazon.com/dp/B086VMCTTC

6. Hard Wire Cameras
If you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it's PTZ camera.
 
Here is how to hard wire a camera,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

1. There is no monthly fee required.
2. You don’t have to have a router to make the system work. The NVR has a built-in WiFi router enabling automatic connection to the cameras.
3. Internet service is not mandatory. Without router & Internet service, you are able to use the system completely. You can monitor on screen, record to hard drive (not included for some models) and playback, backup video etc.

 
Yet if you connect the system to Internet, you will be able to view remotely from phones and PC. 

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR. 

1. Add by WiFi (for most cameras)

XMARTO's "Add Cam by WiFi" feature makes this super easy. 

1. Bring the camera close to the NVR, plug it to power. 

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute. 

What if: If this does not work, hold the camera's reset button 6 - 10 seconds to bring the camera into config mode. Run "Add Cam by WiFi" on NVR. 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR's LAN port.

2. On NVR screen, right click to enter NVR's main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click "Match Code". The system will start to pair the camera to NVR's WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

For any question, please contact support@xmarto.com. Thank you!

1. Download and install WallPixel App

Download the free WallPixel mobile app from App Store or Google Play Store and install the application on your phone or tablet.

Tap the app, click "Register", enter the required information to create an app account.
If you already have an account, login with your username and password.

After click "Register", input your phone number or email address then the app will send you the verification code.
 

3. Adding NVR Device to App

Tap “+” at the top right corner, then tap the first option " Wifi Camera Kit with NVR" to add your NVR device to the app.
 

4. Entering Device Information

Enter the required device information and click Save.

Cloud ID: This is your system's Device ID, which can be found at the right bottom of your monitor. It is 9 digits. (NVR Device ID can also be found at NVR's System setting - Network setting)
Username: Your NVR login username, default is admin. If you’ve set a new user for your NVR, use the new username here.
Password: Your NVR login password, default is empty, means no password, leave it blank. If you’ve set a new password for your NVR, make sure to type in the new password here.
 

 
* You can also scan to add your NVR device to the app.
a. Right click your NVR mouse, then click System setting - Network setting, click "Show QR Code". The Cloud ID QR Code will be displayed.
b. Open the app, click + at upper right corner, then choose Scan and scan the QR Code displayed in your NVR's network setting interface.
c. Enter your NVR's login username and password, save the settings. Your device is now added to app. You can start live view cameras now.
 

 
6.View live video on mobile

Playback: You can playback the recorded videos in HDD on your mobile. Select any channel and click playback to review recorded videos of that channel. 

Window: You can choose to view 1/4/6/8 cameras at a time. 

Aspect Ratio:You can adjust the aspect ratio of the cameras' image.

SD: Change live view resolution. You can select from HD or SD. HD means high definition resolution, while SD means standard resolution.                          
 

7.My account info.

Personal info: View your account information and change the password.
App setting: Some basic settings for your app.
Version: Your current app version.
Logout: Log out your current account.
 

EseeCloud is an updated CMS to preview, playback and backup the xmartO cameras/ camera systems on Mac.
 

1. Download ESeeCloud CMS Software
Download the EseeCloud CMS from xmartO website:
https://www.xmarto.com/downloads
 
2. Install and run ESeeCloud CMS on your Mac.
Install the CMS on your Mac and run it. If you have problem installing ESeeCloud CMS to your Mac, please refer to,

https://support.xmarto.com/?action=faq&cat=1&id=20&artlang=en

3. Login ESeeCloud
After that, you will be asked to type in the username and password. The default username is "admin", default password is blank. For security reason, please set a login password to prevent unauthorized access. 

 
4. Add Device to ESeeCloud CMS

4.1 Auto add, applies to add devices in LAN
EseeCloud CMS will search the devices in LAN automatically and display them in the Device Management list.

a. Click “Device Management” in upper navigation, you’ll see your device(s) listed there.
b. Select the device(s) and click Add. Your device(s) will be added to ESeeCloud CMS. They will show on upper right.

 
c. Go back to Live View, and click on the "play button" 

 behind each device to preview. If you want to view cameras from all devices at the same time, simply click “All Connect” at the right bottom. Click on the "stop button" behind each device to stop previewing cameras of this device.

 

4.2 Manual add, applies to add devices remotely
If you want to view cameras from a remote computer, you need to add the device to your ESeeCloud CMS manually on that computer.

a. Run and login ESeeCloud, then click “+” at top right corner. Or click “Device Management” on upper navigation.

 
b. You’ll see below interface. There are two ways to add device to ESeeCloud: Add cloud ID and Add IP/DDNS.
Add cloud ID: Add device to ESeeCloud with your NVR’s Device/Cloud ID. It is available for local and remote access.
Add IP/DDNS: Add device to ESeeCloud with your NVR’s IP address. It is available for local access only, so if you want remote access your cameras on this computer, choose the first Add cloud ID.

 
c. Type in the information required and click “Add”, the device is added to this ESeeCloud CMS, you can preview the cameras now.

 
Note: If you are adding xmartO VR camera, please turn on the Panorama.
 
5. Live View
5.1 The ESeeCloud CMS allows you to view cameras on your computer both locally and remotely. Please refer to below image for basic introduction of buttons.

 
5.2 It allows you to view up to 64 cameras simultaneously.

 
5.3 It supports all xmartO security camera systems and VR cameras. You can turn on panorama for VR cameras here, and also you can turn on the auto cruise.

 
6. Playback
The ESeeCloud CMS allows you to playback your camera videos. With this CMS, you can playback videos stored in hard drive or microSD card from all over the world. Detailed instruction as below:

a. Click “Playback” on upper navigation.
b. Select a window on left(1), select a channel from the device(2), choose the type(3), and select a date(4), click “Search”(5). The CMS will start playback videos on camera windows shortly. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

 
Note: The ESeeCloud CMS allows you to playback 4 cameras at the same time.
 

7. Backup (It works in LAN network only)
The ESeeCloud CMS allows you to download and backup videos to your computer.
The recorded video files are in .avi format, you can playback with any player.

Detailed instruction here:
Click “Resource Management” on upper navigation, then select the channel you want to back up, select the type and date, click “Search”, you will see the recordings on the left. Click the “Download” icon to download the videos you want. Videos will be saved to your computer.

 
Videos will be saved to below path in default:
 
/Users/macusername/cms_data/cms_video_download/ 
 
You can change the storage path here:
Click the setting icon at upper right corner, then you’ll see below box. Click the three dots to change the storage path, and click Confirm.

 
 
8. User Management
8.1 Change admin password
The ESeeCloud CMS’s default username is admin, and default password in blank, means no password. For security consideration, we suggest you set a password for CMS after logged in. Here is how:
 
Click the “human” icon at upper right corner, then click Change Password. Keep the old password blank, and enter your new password, confirm your new password, and click Confirm.

 
8.2 Add new user
You can add new user for ESeeCloud CMS, here is how:
Click User Management on upper navigation, then click New, you’ll see below box.
Enter a username and remark name, click Confirm. (Remark name here is your nick name.)

Note: When you create a new user, you are not asked to enter new password for this user. It uses default password blank. You can change the password after logged in.

For more questions about this ESeeCloud CMS, please contact xmartO support at support@xmarto.com                                                                 

Below applies to Mac version older than OSX 10.12.x:
Sometimes upon opening an app you've just downloaded you might see the following error: XX is damaged and can't be opened. You should move it to the Trash. This is a glitch in OS X's Gatekeeper system. Gatekeeper is designed to protect you from malware but you might see this error if you update software, or attempt to run an app that you've previously downloaded and deleted in the past.

 In fact, the app isn't damaged and there's no need to delete it. The solution is as follows:

1. Open System Preferences and click the Security & Privacy icon.

2. Click the padlock icon at the bottom left to unlock System Preferences, entering your password when prompted, then ensure the General tab is selected at the top of the window.

3. Click the radio button alongside “Anywhere”, beneath the Allow Apps Downloaded From heading. You'll be warned this is insecure but, don't worry, this is only temporary.

4. Right-click the troublesome app, then select Open. Ensure the app runs for the first time.

5. Return to System Preferences, and click the radio button alongside Mac App Store and Identified Developers (or just Mac App Store, if you want total security — but this will mean you’ll need to right-click any apps you manually download in future, and right-click them and select Open).

The app is now authorized by Gatekeeper and will run fine in future.

 
Below applies to Mac version OSX 10.12.x and newer:
 
1. Open the Terminal app from the /Applications/Utilities/ folder

 
2. Enter the following command syntax.

sudo spctl --master-disable

3. Hit return and authenticate with an admin password if needed. You’ll now be able to open and launch apps from anywhere under macOS Sierra.

 
Returning to Default Gatekeeper Security in macOS Sierra:
You can also reverse this and go back to the default strict Gatekeeper settings of only allowing apps from the Mac App Store and identified developers by issuing the following command string:

sudo spctl --master-enable

Hitting return and re-authenticating will return macOS Gatekeeper back to its strict default state of disallowing random apps from launching

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Below are the basic instructions of using CMS on your computer. If you need detailed user manual of CMS, you can download it from our website: https://xmarto.com/pages/download

Also, you can click More Function-System Message-Open the manual to find more details of xmartO WallPixel CMS.

1. Download xmartO WallPixel CMS Software
Link: https://www.xmarto.com/downloads/
 
2.Installation and operation  

Step 1: Run the xmartO_WallPixel_for_PC_Setup.exe installation package.   

Step 2: Select the language that your system needs to use.

Step 3: Read and accept the agreement.

Step 4: Select and determine your software installation path.

Step 5: After the installation is successful, immediately run and use.

3. Login

3.1 Local Login

Default username: admin
Default password: no password, leave it blank
 
For security reason, we suggest you set a password after you are logged in.

3.2 Cloud Login

Use the app account: Enter the username + password of the app account on the cloud login interface to log in. 

Register an account:Click on the registered account in the cloud login interface, enter the mobile phone number / email (if using the mobile phone number to register, you need to add the mobile phone number area code), click OK, enter the password and verification code and click Register now, after verification, you can complete the registration.

Forgot password:Click on the forgot password in the login interface, enter the registered account to obtain the verification code, enter the verification code and the new password and click OK to reset the password.

4. Add Device to CMS

You can add devices to the CMS in two ways:

Method 1: After adding the device using the mobile APP, directly log in to the CMS using the APP account password, and you can view the device you have added in the CMS system;

Method 2: Please make sure that your device is equipped with a network or a network cable, log in to the CMS, and click the add button in the upper right corner.

Add IP / DDNS: manually enter the device "IP / DDNS + port + channel number + device password", select "type" according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

 

LAN search device addition: select the device management in the function bar below the system, click the interface refresh button, wait for the device to be searched, check the required device and click add (enter the device IP / ID to quickly find the need to add device)

5. Live View
The xmartO WallPixel  CMS allows you to view cameras on your computer both locally and remotely. 
 
5.1 Main Menu Introduction of CMS:

• Playback: Click to playback videos stored in your hard drive
• Device Management: Manage your device(s)
• User Parameter: Some basic settings of CMS
• Record: Record short videos of live view cameras, videos will be stored to your computer
• Screenshot: Take snapshots of live view cameras, pictures will be stored to your computer
• Disconnect All: Turn off live view of all cameras on CMS
• Screen Number: Choose how many cameras you want to display on one screen, the CMS allows you to view up to 64 cameras simultaneously
• More Function: More basic functions of CMS, including creating user, setting password and etc.

5.2 Multi-channel Viewing
CMS allows you to view up to 64 cameras simultaneouly. So if you have multiple systems, you can view all cameras in multiple systems simultaneously on this CMS.

5.3 Record and Snapshot
CMS allows you to record short videos and take snapshots when live view cameras, videos and snapshots will be saved in your computer. You can change the storage path here as shown in the picture.

6. Playback
CMS allows you to playback your history videos stored in hard drive. With this CMS, you can playback videos stored in hard drive or micro SD card from all over the world. Detailed instruction as below:

a. Click "Playback" on bottom navigation, it will pop out message "Close the video being played?" Choose Yes.
b. Select a window on left(1), select a channel from the device(2), choose the Record Type, select a date(3), and click "Retrieval"(4). The CMS will start playback videos of that channel immediately. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

c. You can record short videos or take snapshots while playback videos. Videos and snapshots will be stored to your computer.

7. Backup 
CMS allows you to download and backup videos to your computer.
The downloaded video files are in .mp4 format, you can playback with any player. 

Detailed instruction here:
Click "Playback" on bottom navigation, select a device channel, choose Record type, select a date and then click "Download" on bottom right. You'll see below interface with a list of all recorded videos.

Videos will be saved to your computer, as shown in below picture. You can also change the storage path.

8. User Management

8.1 Change admin password
Click "More Function" on bottom navigation, choose "System Message" and click "Change Password". Keep the old password blank, and enter your new password, confirm your new password, and click "Confirm" to save it.

Something important need to pay attention to:
If you have once installed old ESeeCloud version on your computer and plan to upgrade to this new one, you need to uninstall the old version from your computer completely, and delete related files. Then install this new version, otherwise the new one does not work on your computer.
 
Here is how to uninstall the old one and delete the related files from your computer:
1. Uninstall the current ESeeCloud software from your computer.
2. Go to the place where you install this software on your computer and delete the file named with ESeeCloud completely, usually it is stored here:  C:\Program Files (x86)\EseeCloud 
3. Go to below path and delete the ESeeCloud file, as shown in below picture.
       C:\Users\Administrator (or your username)\AppData\Local\EseeCloud
       C:\Users\Administrator (or your username)\AppData\Local\EseeCloud_Data
        C:\Users\Administrator (or your username)\AppData\Roaming\EseeCloud 

     If the file is not shown there, then you need to check "show hidden files, folders and drives ", as shown in below picture.

For more questions about this xmartO WallPixel CMS, please contact xmartO support at support@xmarto.com.

1. Connect your NVR to the router to make it online.

2. Download the CMS( EseeCloud )from xmartO website: https://xmarto.com/pages/download and install it in your computer.

3. Run the EseeCloud on your computer, it will search the device in LAN and add device automatically. 

4. After your NVR device is added to EseeCloud, click Device Management in upper navigation. Then you will see the interface below. 

5. After you get the NVR IP address, please enter the NVR's IP address in your IE browser, for example, 10.0.0.6, click go. You'll then see below login interface.

6. Input your NVR login username and login password. If you didn't set that, just click Login.
Then you will get to the interface below:

7. Click settings icon on the left bottom, you will get to the settings below:
 

8. Click General, then go to VGA resolution to select the one that is compatible with your monitor/TV and click save. You will hear a beep from your NVR. Wait for a while for the resolution to be corrected.

The WallPixel CMS (Central Management System) is a relatively professional solution on PC. It enables you to view, playback and manage the xmartO cameras/ camera system on PC. 
 
1. Download the CMS PC Client software from xmartO website: 
http://www.xmarto.com/download/xmarto_wallpixel_cms_pc_client_1.9.4.1.zip  

2. Install it on your Windows PC and run it.

3. You’ll be asked to select the network adapters. Select the network adapter your PC is connecting to. For instance, if your PC is a laptop connecting via WiFi, please choose “Wi-Fi; if you are using desktop PC with Ethernet cable connection, normally you should choose Local Area Connection. 

Skip this step if this did not pop-up.

 
4. CMS will search the device in LAN and add devices automatically. 

5. If CMS did not succeed adding the devices, or devices (cameras) did not give you images, please follow below steps to set it manually. 

Click “Settings” at the top navigation - click “Add device”on right, you will see pop-out Add device table - choose “By ESee ID”, enter 

-ESee ID (device ID on NVR), 
-Username & Password (same as on NVR), 
-Device name
-Number of channels 
click “Confirm”to complete adding device.

 
6. You shall see the device listed out on right. Click“Open All”below to connect all cameras.

 
7. Connect information will be displayed at the bottom. Once cameras are connected, you’ll be able to see live video of the cameras. If some cameras failed to connect at the first time, click “Open All” again to re-connect the cameras.

UPDATE in 2021

Start from Generation 3 (NVR and camera with ver.3.0+), XMARTO WiFi camera systems come with AUTO WiFi Relay.

AUTO WiFi Relay: when a camera is having weak WiFi signal. It shall come in and out frequently. Such a camera will AUTOMATICALLY find a close-by camera as WiFi repeater, connect to that camera, thus to relay back to the NVR. 

First of all, to get good WiFi connection for cameras, you should decide your NVR's location and WiFi channel well. 

1. Centralize your NVR location so it reaches all cameras well. 

2. Use a WiFi channel with least WiFi interference, here is how, 

A) In NVR's System setting - Network setting - WiFi setting. Click "Auto Select Channel", the NVR will automatically select a WiFi channel with least WiFi interference. 

Dream Liner Auto WiFi Relay

Q1: How do I know whether the Auto WiFi Relay is on?

A1: It's set on by default. Right click to enter NVR main menu - WiFi Relay, you can see the status.Make sure Auto WiFi Relay is checked. 

Q2: How can I take advantage of AUTO WiFi Relay?

A2: Since it's an auto feature now, you don't need to do much setting job.

Here is our suggestions:

Before mounting your cameras, simply place all cameras where you want, plug them to power, wait up to an hour to see whether all cameras can stream smoothly to the NVR. If they do, mount them; if they don't, adjust the location of your NVR, or a certain camera, till you get a stable connection for all cameras, then mount them. 

When you do the test run, most cameras shall be able to connect directly to the NVR. A certain camera that is far, or with more obstables may have weak WiFi signal to connect to the NVR. It may come in and out. When it's coming in & out, it trys connecting to the NVR as always. If it feels hard to connect, it will find an alternative - a middle camera as repeater. 

This is an algorithm, it may take up to 30 minutes for the camera to form a relay chain; and suprisingly you may find it's a changing relationship. Maybe in the morning the CAM2 connects to CAM1, in the afternoon you find CAM2 connects to the NVR directly. 

It's not hard to understand. WiFi signal is something invisible and changing. Maybe in the afternoon you had your iPad in your room, your NVR in the living room is less interfered, CAM2 finds the NVR itself a better hotspot to connect. 

After the test run, as long as you have all cameras streaming well to the NVR, you can mount them to their tested spots. (regardless how many WiFi bars they give you)

If you do have a camera that is hard to connect after adjusting other cameras' locations, you should go ahead to mount the other cameras, then come back to this very camera.

You have 2 solutions： 

1. Hard wire that camera, here is how to, 

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

2. Add an RPT20 physical WiFi camera repeater for that camera,

https://www.amazon.com/dp/B086VMCTTC

====

Version 2 camera systems

For customers who has older version 2 camera systems, you can manually set a middle camera as a WiFi repeater. Click to see more details

 View More >> 

Almost all xmartO cameras with 2-way audio come with camera siren alarm. It's a feature based on the motion detection and the built-in speaker.

Here is how to enable the siren of a camera, 

1. Enable siren while the camera is working standalone via App. 

In App - go to camera's setting - Motion detection management, you can turn on the Motion detection siren. By default the siren is an alarm or a long beep. Tap 'customize' you can record your own alarm or voice message.

Unselect the 'Motion detection siren' will disable it.

2. Enable siren while the camera is working with NVR.

a) In NVR menu - system setting - CH setting - Video detection; see the options below. Check the IPC Siren/ Alarm will turn on the siren. The siren is not cutomizable when the cameras work with NVR. 

b) If you did not find IPC siren option in the video detection, your NVR version should be a bit old. Upgrade your NVR to latest verison should give you the option. Do the upgrade in System setting - System admin - system upgrade. 

If you have any question, please contact us via support@xmarto.com. 

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show: 

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected. 

You may have a camera that is too far, or with too many obstacles to reach the NVR through WiFi. In such situations, you can choose to hardwire the camera.

To do so, the key is: join both the camera and NVR into the same LAN network.

1. Plug the camera to power with included power plug. 

2. Use a standard CAT5/ CAT6 Ethernet cable to hardwire the camera to your router, or to a switch in your LAN network. (camera joins the LAN)

3. Connect your NVR to your home network. This should have already been done if you've connected your NVR for Internet access. Most XMARTO NVRs nowadays can connect to your WiFi wirelessly. Otherwise you can also hard wire the NVR to your router/ switch. (NVR joins the LAN)

Now, the camera and the NVR is in the same LAN network. They can recognize each other.

Below is a diagram showing you the connection map,

4. Add the camera to an NVR channel. 

a) On the NVR screen, right click - Device/ Camera Manage, refresh till you see the camera listed in above box with IP 192.168...(192 IP means the camera is connected through the cable). Click the IP to select the camera.

b) Then, in below box select an empty channel. If you are changing a camera from WiFi to Ethernet, you need to delete that channel from below box to get an empty channel.

c) Click "Add One" to add the camera to channel.

The camera's IP remains to be 192.168...now, your camera is streaming and working through the Ethernet cable.

You can go ahead to mount your camera.

There are 3 light modes of the camera with floodlight, you can swich them on your phone APP and NVR accroding to your requirement.

Here are how the different light modes work:

AUTO mode: IR LEDs stay on and camera delivers clear B/W night vision; when motion detected at night, floodlights will turn on automatically and camera turns to color night vision.

IR mode: Only IR LEDs work at night and camera delivers clear B&W night view.

Flood Light mode: Floodlights stay on at night and camera delivers color night vision.

1. When you use the camera as standalone camera on the phone APP, pls tap Light Control. You can select light modes in this page:

2. If you use camera with an XMARTO NVR, on the NVR main screen, click the image you will see a pop-out menu on bottom, click Color & Light - Light mode . You will choose one of them among the Infrared mode/full color mode and smart mode .

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching. 

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu. 

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point. 

The camera will return to this point after each track. 

   =>    => 

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu. 

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE: 

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version 
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App. 

Please contact support team via support@xmarto.com if you need any help. 

This is a question from a customer. 

As a product developer, manufacturer and seller, we are not supposed to discuss about this, especially on Amazon, or social media. 

We don't know what brings you here. But since you are here, let's talk about this. 

1. The truth is: if a product is not simple enough, it cannot recieve 'PERFECT' reviews on Amazon. 

The reason is: data shows, if customers find a product fine/OK, only 1% of customers will login Amazon and leave a postive review. Well, if customers find a product terrible, over 70% customers will spend a few minutes to post a negative review. 

In that case: it's simply abnormal to see a product with 'perfect' reviews, especially when it's not a simple and cheap product. 

So you will see "almost perfect" reviews of Amazon Basics HDMI cable, and a lot of "terrible" reviews of Amazon's Ring video doorbell. 

2. Why you see all 5-star reviews below many other brands?

If the product is not as simple as an HDMI cable, think twice before these "perfect" reviews drive you to spend money. 

In all markets, there are both happy and unhappy customers. If ALL customers seem happy, there shall be 2 possibilities: 

A) the seller missed a 0 from product price.

B) they are not all real customers. 

-

How did we do?

Is there anything we can help with, or any opinion about this article? Please let us know via support@xmarto.com

The XMARTO home security systems have 2-layer of security password. 

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting - System admin - User. 

This is very important and we suggest you to set and remember your admin password at 1st time. 

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not. 

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account. 

If you don't have a WallPixel App user account, tap Register to create an user account. 

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID. 

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device's Cloud ID. You can also find the Cloud ID on NVR screen's below right corner. 

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out. 

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

The password here refers to the NVR/ camera's admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App. 

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you've changed your admin password lately, you need to update it to the App.

=>   =>

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty. 
   You leave the password area empty and tap next to view the cameras or access the menu. 
   
   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

    2. Secondary users

 If you are running a store, an office etc; in the System setting - System admin - User setting, you can add a few users with secondary permissions. 

Then give those secondary user accounts to your employees. For example, you added user "JohnWayne" with password "batman".

When he try to access the NVR's screen, he needs to change the username from "admin" to "JohnWayne", then enter password "batman" to access the NVR menu. 

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #. 

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only. 

   3. That sounds way too complicated. "I'd simply let my families know my Cloud ID and admin password so they can view" 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner. 

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature. 

a) let your families download and install WallPixel App, then create his/ her own App user account. 

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families. 

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

   4. "My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?"
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR's Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR's screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don't. The device password is a local password you set in the initial setup. We cannot know that. 
   If you forgot the password, the only way is to hard reset it. 
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand. 
   
   
2. Does XMARTO know my App user password?
   No we don't. Any App attempts to collect user's password will not be approved by App Store or Google Play. 
   If you forgot the App user password, the only way is to tap "Forget password" and follow steps to reset password, or simply create another user account.
   
   
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap "Forget password" in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately. 
   
   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again. 
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password. 
   
   Relax, it's almost impossible to happen. 
   
   If you have any further question, please contact support team via support@xmarto.com. 

If you can't rotate your PTZ cameras to the left or right limit, or you can't control it up and down. That means your PTZ cameras need PTZ calibration.

If you have a WYS3084-1TB PTZ camera system, here is how you can fix the PTZ functionality. 

• Please update your camera firmware to the latest 3.6.92 version. Here is how:

1. Download the camera's new firmware, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/IPCAKV3C_20220617_3_6_92_572010VS_9dc4bb62-ec38-4635-aa37-2760b68bc713.rom?v=1663904212

2. Copy the firmware to an USB flash disk's root directory (not in any folder)

3. Plug the USB flash disk to your NVR's USB port

4. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the camera(s).

After the update, the camera will calibrate the PTZ structure automatically every day.

• If the issue remains, please download and update your NVR version to latest 3.5.5.5M
  
  https://xmarto.com/pages/download

1. After update, click the image of a camera to pop-out the quick menu on bottom. Click 'PTZ control' to enter PTZ menu (5). 

2. Click "calibration", you will see the camera moves and calibrates. 

If the PTZ control did not work after the PTZ calibration, please email support team: support@xmarto.com

You need to pair camera(s) with the NVR when you: 

a) add a new camera

b) replace an old camera with new camera

c) replace a NVR 

-

In Q1 of 2023, XMARTO released the all new version 3.5 UI version for NVR. 

In this article, we will show you how to pair a camera with a NVR.  

1. Reset your camera to configuration (pairing) mode.
   Find the camera's reset key, hold the reset key to reset the camera(s) to pairing mode. You shall hear a prompt tone, or you shall see the LED indicator flashes.  The LED indicator is either beside the lens, or on the camera's tail. 
   
   
2. Go to the NVR menu, click + at the bottom to enter Add Camera Steps. Follow on-screen steps and stay at "Searching for Cameras" page till you see all cameras. 

3. If the camera(s) is mounted too far, they may not be able to receive informations from the NVR and pair. You will need to take the camera(s) down and bring them close to NVR to pair. 

4. Click "Continue" to finish pairing cameras. You shall then see the live images of cameras. 

If you need any assistance, please email support@xmarto.com for help. 

The NVR support 1-6TB HDD, if you want to install or change HDD, Here is the operation link for you to install the HDD to your NVR:

https://www.youtube.com/watch?v=27g1cpwdyM8 

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points. 

Definition of 'presets': PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan. 

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap 'Add Preset' to save the point 1; then navigate the camera to next point and tap 'Add preset' to save the point 2...you can save up to 8 points. 

2. In the preset menu, you can tap 'Go to' to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points. 

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap 'Shortcut mode', type in '13' and tap Go to, the camera will start to patrol the preset points. 

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.  

Tips: cameras added to xmartO NVR have the same steps. It's similar to on the NVR. Only the NVR's UI is a bit different and the A icon is in the middle of the joystick. 

If you have any further question, please contact us via support@xmarto.com 

Almost all xmartO cameras with 2-way audio come with camera siren alarm. It's a feature based on the motion detection and the built-in speaker.

Here is how to enable the siren of a camera, 

1. Enable siren while the camera is working standalone via App. 

In App - go to camera's setting - Motion detection management, you can turn on the Motion detection siren. By default the siren is an alarm or a long beep. Tap 'customize' you can record your own alarm or voice message.

Unselect the 'Motion detection siren' will disable it.

2. Enable siren while the camera is working with NVR.

a) In NVR menu - system setting - CH setting - Video detection; see the options below. Check the IPC Siren/ Alarm will turn on the siren. The siren is not cutomizable when the cameras work with NVR. 

b) If you did not find IPC siren option in the video detection, your NVR version should be a bit old. Upgrade your NVR to latest verison should give you the option. Do the upgrade in System setting - System admin - system upgrade. 

If you have any question, please contact us via support@xmarto.com. 

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show: 

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

1. Read user manual and follow the steps to connect the camera to your Wi-Fi. (skip if you’ve done this.)

2. On your PC, download the IPC upgrade tool and new firmware.

IPC Upgrade Tool

Firmware Ver. 3.6.86 (for DT3034 & DT30320)

3. On PC, install the IPC upgrade tool and run the program.

4. Click Refresh, you will see the camera displayed in the list, select the camera.

5. Click “Browse” to select the firmware rom file, open it.

6. Click “Upgrade” to update the firmware for your camera.

7. Enable the Auto Tracking of DT3034/ DT30320. In the xmartO phone App, go to Setting- Device Setting- Motion Detection Management- enable Motion Detection Tracking. Save the setting.

On NVR: (NVR version earlier than ver. 3.2)

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click 'PTZ control' to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset '1' and save. This point is saved as preset #1. 

3. Enter 'Auto tracking' menu, check 'Motion detection tracking' and 'Home point', type preset 1 as the home point and Apply. 

The camera will return to preset 1 after the tracking. 

On the phone：

Run the app, click "..." at upper right corner of your device, Choose "Device Setting"

In "Smart Detection", Enable the Motion Detection Tracking

====

If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28, 

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk's root directory, not in any folder.

4. Plug the USB flash disk to your NVR's USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

You may have a camera that is too far, or with too many obstacles to reach the NVR through WiFi. In such situations, you can choose to hardwire the camera.

To do so, the key is: join both the camera and NVR into the same LAN network.

1. Plug the camera to power with included power plug. 

2. Use a standard CAT5/ CAT6 Ethernet cable to hardwire the camera to your router, or to a switch in your LAN network. (camera joins the LAN)

3. Connect your NVR to your home network. This should have already been done if you've connected your NVR for Internet access. Most XMARTO NVRs nowadays can connect to your WiFi wirelessly. Otherwise you can also hard wire the NVR to your router/ switch. (NVR joins the LAN)

Now, the camera and the NVR is in the same LAN network. They can recognize each other.

Below is a diagram showing you the connection map,

4. Add the camera to an NVR channel. 

a) On the NVR screen, right click - Device/ Camera Manage, refresh till you see the camera listed in above box with IP 192.168...(192 IP means the camera is connected through the cable). Click the IP to select the camera.

b) Then, in below box select an empty channel. If you are changing a camera from WiFi to Ethernet, you need to delete that channel from below box to get an empty channel.

c) Click "Add One" to add the camera to channel.

The camera's IP remains to be 192.168...now, your camera is streaming and working through the Ethernet cable.

You can go ahead to mount your camera.

There are 3 light modes of the camera with floodlight, you can swich them on your phone APP and NVR accroding to your requirement.

Here are how the different light modes work:

AUTO mode: IR LEDs stay on and camera delivers clear B/W night vision; when motion detected at night, floodlights will turn on automatically and camera turns to color night vision.

IR mode: Only IR LEDs work at night and camera delivers clear B&W night view.

Flood Light mode: Floodlights stay on at night and camera delivers color night vision.

1. When you use the camera as standalone camera on the phone APP, pls tap Light Control. You can select light modes in this page:

2. If you use camera with an XMARTO NVR, on the NVR main screen, click the image you will see a pop-out menu on bottom, click Color & Light - Light mode . You will choose one of them among the Infrared mode/full color mode and smart mode .

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching. 

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu. 

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point. 

The camera will return to this point after each track. 

   =>    => 

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu. 

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE: 

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version 
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App. 

Please contact support team via support@xmarto.com if you need any help. 

Lately some customers cannot complete XMARTO WiFi cameras setup on iOS. 

What's causing this?

Along with iOS updates, the iOS 15 gets smarter.

In WiFi aspect, if you try to connect to a WiFi hotspot that does not have Internet access, iOS refuses to connect.

This, brings some issues to setup XMARTO WiFi cameras with the iOS App. 

The theory of wireless setup is: 

1. Connect your iPhone to the camera's WiFi, to build a connection from your phone to your camera. 
2. Then, from the WallPixel App, send your home WiFi information to the camera, so the camera connects to your home WiFi.

With the iOS new strategy, well, it refuses to connect to the camera's WiFi, because iOS indentify the camera's WiFi as "no Internet WiFi". 

That way, you could not complete step 1, and you certainly does not move on to step 2. 

How to resolve this?

While connect your iPhone to camera's WiFi, easily revise the DNS to enable iPhone to connect.  

1. Follow the App advice to connect your phone to camera's WiFi IPCxxxxxx (with password 11111111). 

The WiFi icon will display on top bar if you are successfully connected; go ahead and return to WallPixel App to finish setup. 

If the WiFi icon does not display on top bar, even the iPhone shows it's successfully connected to the IPCxxxxx WiFi, tap the i icon behind the WiFi

2. Tap " Configure DNS" , change the DNS from "Automatic" to "Manual"

3. Tap "Add Server", enter: 8.8.8.8 (a Google DNS), then tap "Save"

4. You shall see the WiFi icon shows up on the top bar, which means your iPhone is now connected to the camera's WiFi. 

Now, return to the WallPixel App to finish setup. 

-

Here is the video of WiFi camera wireless setup, 

-

Other reasons may cause failed wireless setup: 

• Why I cannot connect this to my WiFi, even I followed all steps?

1. To ensure WiFi distance, the camera works on 2.4GHz WiFi. (5GHz has wider band-width, but worse wall penetration and WiFi distance.) Nowadays, many WiFi routers combines 2.4G and 5G to a single WiFi hotspot. So when you follow the App steps to connect the camera to your only WiFi hotspot, it may try to connect to the 5G and failed to connect.

2. If you cannot finish setup wirelessly, please use the included LAN cable to connect the camera to your router, add device then simply "Scan the LAN" to add the camera to App. Go to camera's setting to connect it to WiFi, then you can unplug cable.

• If need any help, please contact customer support team: support@xmarto.com

Connecting an XMARTO standalone WiFi camera to your home WiFi is very simple. 

1. Plug the camera to power.

2. Use the included Ethernet cable to connect the camera to your home router. (to join your LAN network)

3. In App right above corner, tap + icon - Add camera. See bottom, tap Scan the LAN, you will see the camera ID. 

    ====>         

4. Tap the ID to add the camera to App. Default username is admin, leave the password empty.

5. Now you should be able to see the camera already.

Tap the ...3-dot menu - go to Device setting - Device WiFi, select your home WiFi and enter WiFi password, connect the camera to your WiFi.

=====>     

6. Now you can unplug the Ethernet cable and mount the camera to desired location. (the location requires good WiFi coverage)

And here is the video of Setup with an Ethernet cable:

https://www.amazon.com/vdp/c632768d8e56452b8f6290795b349f00?ref=dp_vse_rvc2

If it's inconvenient for you to hard wire the camera to router and setup, you can also do it wirelessly. 

Here are the steps: 

1. Download xmarto WallPixel App. Spend a few minutes to register an user account and login.

2. Bring the camera close to your Wi-Fi router, plug it to power.

3. In App,tap + icon to add camera, select your camera type.

4. Choose NO while asked whether camera has Ethernet port. Then follow on-screen guide to setup camera.

5. Now your camera will generate a WiFi name in your phone's WLAN list: IPCxxxx, connect to this camera WiFi

6. Enter the camera password, the password is 11111111 (8-time 1) and click Join.

7. Return to the wallpixel APP,  the APP asks you to select your home WiFi. Select your home WiFi and enter the password：

8. Wait the camera to connect your home WiFi:

9. It's done,

Notice: If cannot complete XMARTO WiFi cameras setup on iOS

You can solve it easily by revising the DNS to enable iPhone to connect.  

If the WiFi icon does not display on top bar, even the iPhone shows it's successfully connected to the IPCxxxxx WiFi, tap the i icon behind the WiFi

2. Tap " Configure DNS" , change the DNS from "Automatic" to "Manual"

3. Tap "Add Server", enter: 8.8.8.8 (a Google DNS), then tap "Save"

4. You shall see the WiFi icon shows up on the top bar, which means your iPhone is now connected to the camera's WiFi. 

Now, return to the WallPixel App to finish setup. 

Here is the video of Setup the camera Wirelessly:

https://www.amazon.com/vdp/02b0f811f30a41bfb3cb56c4fc27f1f8?ref=dp_vse_ibvc1

=

NOTE: there is possibilities that your WiFi network have some settings causing unsuccessful wireless setup. If you cannot setup the camera wirelessly after multiple trys, please setup the camera to your WiFi with an Ethernet cable,

https://support.xmarto.com/?action=faq&cat=2&id=57&artlang=en

The XMARTO home security systems have 2-layer of security password. 

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting - System admin - User. 

This is very important and we suggest you to set and remember your admin password at 1st time. 

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not. 

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account. 

If you don't have a WallPixel App user account, tap Register to create an user account. 

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID. 

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device's Cloud ID. You can also find the Cloud ID on NVR screen's below right corner. 

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out. 

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

The password here refers to the NVR/ camera's admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App. 

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you've changed your admin password lately, you need to update it to the App.

=>   =>

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty. 
   You leave the password area empty and tap next to view the cameras or access the menu. 
   
   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

    2. Secondary users

 If you are running a store, an office etc; in the System setting - System admin - User setting, you can add a few users with secondary permissions. 

Then give those secondary user accounts to your employees. For example, you added user "JohnWayne" with password "batman".

When he try to access the NVR's screen, he needs to change the username from "admin" to "JohnWayne", then enter password "batman" to access the NVR menu. 

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #. 

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only. 

   3. That sounds way too complicated. "I'd simply let my families know my Cloud ID and admin password so they can view" 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner. 

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature. 

a) let your families download and install WallPixel App, then create his/ her own App user account. 

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families. 

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

   4. "My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?"
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR's Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR's screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don't. The device password is a local password you set in the initial setup. We cannot know that. 
   If you forgot the password, the only way is to hard reset it. 
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand. 
   
   
2. Does XMARTO know my App user password?
   No we don't. Any App attempts to collect user's password will not be approved by App Store or Google Play. 
   If you forgot the App user password, the only way is to tap "Forget password" and follow steps to reset password, or simply create another user account.
   
   
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap "Forget password" in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately. 
   
   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again. 
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password. 
   
   Relax, it's almost impossible to happen. 
   
   If you have any further question, please contact support team via support@xmarto.com. 

If you connect the DX30530 Unicorn Pro PTZ camera to a NVR, pls follow below steps to enable the auto tracking and auto zoom:

1. Right click your NVR mouse - Go System Setting - CH Setting - Video Detection, select the channel the camera is in, enable the Humanbody and Bodyregion. This will enable the camera's humanoid detection, so it can track humanoid. 

The camera shall be auto tracking and auto zoom already.

If not, please refer to the included command code manual, Go to 96 and 97 code to enable the auto tracking and auto zoom.

Command code manual download, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

If your PTZ camera's PTZ control did not work well, you need to do a PTZ calibration.

•  For DY3034 PTZ cameras

1.  While viewing the camera in App, select More, tap PTZ calibration to calibrate the camera. You will see the camera rotates and calibrates.

• For DT3034, DZ2034, DPM2024, DZ5035, DX30530 PTZ Cameras

1. When viewing this camera in App, select Preset - Number mode

2.  Type in 34, then tap Goto. The camera receives your command and execute PTZ calibration. 

Here is the video of using the 34 command code to calibrate the camera's PTZ structure:

https://www.amazon.com/vdp/0653d7839f4d475f9b73331f352d85bd

-

If PTZ control does not work even after the PTZ calibration, please email support team: support@xmarto.com

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR. 

1. Add by WiFi (for most cameras)

XMARTO's "Add Cam by WiFi" feature makes this super easy. 

1. Bring the camera close to the NVR, plug it to power. 

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute. 

What if: If this does not work, hold the camera's reset button 6 - 10 seconds to bring the camera into config mode. Run "Add Cam by WiFi" on NVR. 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR's LAN port.

2. On NVR screen, right click to enter NVR's main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click "Match Code". The system will start to pair the camera to NVR's WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

For any question, please contact support@xmarto.com. Thank you!

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show: 

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected. 

The XMARTO home security systems have 2-layer of security password. 

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting - System admin - User. 

This is very important and we suggest you to set and remember your admin password at 1st time. 

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not. 

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account. 

If you don't have a WallPixel App user account, tap Register to create an user account. 

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID. 

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device's Cloud ID. You can also find the Cloud ID on NVR screen's below right corner. 

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out. 

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

The password here refers to the NVR/ camera's admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App. 

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you've changed your admin password lately, you need to update it to the App.

=>   =>

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty. 
   You leave the password area empty and tap next to view the cameras or access the menu. 
   
   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

    2. Secondary users

 If you are running a store, an office etc; in the System setting - System admin - User setting, you can add a few users with secondary permissions. 

Then give those secondary user accounts to your employees. For example, you added user "JohnWayne" with password "batman".

When he try to access the NVR's screen, he needs to change the username from "admin" to "JohnWayne", then enter password "batman" to access the NVR menu. 

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #. 

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only. 

   3. That sounds way too complicated. "I'd simply let my families know my Cloud ID and admin password so they can view" 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner. 

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature. 

a) let your families download and install WallPixel App, then create his/ her own App user account. 

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families. 

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

   4. "My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?"
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR's Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR's screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don't. The device password is a local password you set in the initial setup. We cannot know that. 
   If you forgot the password, the only way is to hard reset it. 
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand. 
   
   
2. Does XMARTO know my App user password?
   No we don't. Any App attempts to collect user's password will not be approved by App Store or Google Play. 
   If you forgot the App user password, the only way is to tap "Forget password" and follow steps to reset password, or simply create another user account.
   
   
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap "Forget password" in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately. 
   
   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again. 
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password. 
   
   Relax, it's almost impossible to happen. 
   
   If you have any further question, please contact support team via support@xmarto.com. 

Battery/ solar-powered cameras are designed to work on motion-triggered base. 

If at a certain spot you need a 24/7 camera, you can purchase any XMARTO plug-in WiFi camera, to work standlone, or add-on to the NVR.

-

There is still a way to make your solar/ battery camera to work 24/7.  

1. Use a 5V 1A/ 2A phone charger and a USB type-C cable to plug the camera to a wall outlet so it gets constant power.
   

    2. In NVR's menu, right click - Camera manage - Manual Edit

    3. In Power Management setting, change the power mode from Best recording to Plug-in Continous Recording; click OK and save the setting. 

Now your solar/ battery-powered security cameras is working and recording 24/7.

--

If your NVR is a mini NVR with newer generation software, the setting is even simple. 

You can simply set the record mode in Camera settings, 

--

If you are using the XMARTO solar/ battery camera standalone, you can find the record mode setting in the App - Camera's settings. 

Important tips in this mode: 

1. Please keep the camera plugged to power all the time. If not, the solar/ battery power will run out fast and you will lose image. In other words, the solar and batteries do not have enough power to support the camera 24/7. 24/7 working mode requires constant power. 
2. As always, plug-in power will affect the longevity of batteries. So for 24/7 record purpose, we recommend XMARTO plug-in WiFi cameras. 

The NVR support 1-6TB HDD, if you want to install or change HDD, Here is the operation link for you to install the HDD to your NVR:

https://www.youtube.com/watch?v=27g1cpwdyM8 

While using XMARTO WiFi security camera system, customers may experience video freeze, video lag or even "no video" issue.

This is typically caused by weak WiFi signal from cameras to the NVR. 

Based on 2.4Ghz WiFi, all cameras connect to the NVR's own WiFi, just like your phones/ tablets connect to your home WiFi router. 

In line of sight, XMARTO WiFi cameras can be mounted 1000ft (300m) away from the NVR. The camera system handles distance very well. 

However, like any WiFi devices, the cameras do not handle obstacles very well. Each wall reduces its WiFi strength noticeably. 

How Obstacles Affect Your Signal Strength
 
When your wireless signal is transmitted through various materials, such as walls and windows, the signal strength is affected. Though the NVR and wireless camera may be very close in proximity, you could still notice high signal interference if the signal passes through certain obstacles. For instance, if the signal passes through a concrete wall it will be severely weakened. Please reference the below chart to see which obstacles highly affect your signal and which do not. 
 

Based on the facts, below are some suggestions of how to optimize your cameras' WiFi connection. 

1. Select a WiFi channel with least interference for your NVR

As the only hub, the NVR's WiFi performance is crucial. To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices. 

This is how to,

A) In NVR's System setting - Network setting - WiFi setting. Click "Auto Select Channel", the NVR will automatically select a WiFi channel with least WiFi interference. 

B) For Japanese customers, you can choose region MKK and channel "Other" (channel 14) to avoid some WiFi interference. 

2. Place your NVR and cameras reasonably

The NVR is the only WiFi hub, all cameras are WiFi devices that need to connect to the hub. Centralize the position of the NVR so it reaches all cameras well.

Principle of placing NVR and cameras: avoid any possibly avoidable wall, in the line from NVR to cameras.  

Do not place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal. 

Below are some more tips:
 

 
If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Floors are normally heavier than walls.
 

Always find possible open between NVR and camera, mount camera and place NVR’s spot accordingly to allow signal to pass.
 

Metal walls (including metal garage gate) absorb wifi signal. Use extra extendable wifi antenna to bring camera's antenna inside the wall. This also works for heavy concrete wall.
 

Try to keep camera and NVR's antennas parallel to get better signal pick-up.

3. Bring the camera's antenna through a wall
 
If a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall. 

Search "WiFi antenna with extension cable" on retail website like Amazon, you will find a lot of options. 

Mount the camera behind the wall, drill a hole, wire through the hole to bring the antenna inside the wall. 

4. Take advantage of XMARTO Dream Liner WiFi Relay technology
The xmartO Dream Liner technology uses cameras in middle as repeaters. That way, further cameras connect to closer cameras 1st, and then to the NVR as a group. 

The latest G3 XMARTO WiFi camera systems do it automatically. 

WiFi Relay

G3 Auto WiFi Relay

Here is an article about WiFi Relay, 

https://support.xmarto.com/index.php?action=artikel&cat=1&id=32&artlang=en

5. Use a WiFi camera repeater

Add an RPT20 physical WiFi camera repeater for that camera,

https://www.amazon.com/dp/B086VMCTTC

6. Hard Wire Cameras
If you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it's PTZ camera.
 
Here is how to hard wire a camera,

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

After you purchased an extra add-on camera, or when you want to swap a certain camera, you need to pair the new camera to your NVR. 

1. Add by WiFi (for most cameras)

XMARTO's "Add Cam by WiFi" feature makes this super easy. 

1. Bring the camera close to the NVR, plug it to power. 

2. On NVR screen, right click to enter main menu > Add Cam by WiFi. The NVR will search and add the new camera(s). Done.

The new camera will be added to NVR channel within a miniute. 

What if: If this does not work, hold the camera's reset button 6 - 10 seconds to bring the camera into config mode. Run "Add Cam by WiFi" on NVR. 

2. Add with Ethernet cable (for cameras without reset key)

 Another way: pair the camera with an Ethernet Cable.

1.Plug the new camera to power. Use an ethernet cable to hardwire the camera to your NVR's LAN port.

2. On NVR screen, right click to enter NVR's main menu > Camera Manage.

3. In upper box, click “Refresh” button to search the camera out. The camera will be listed out an initial IP address 192.168.1.xxx

4. Click to select the camera, then click in below box to select an empty channel.

5. Click "Match Code". The system will start to pair the camera to NVR's WiFi.

6. Within a minute or so, the camera will be successfully paired to channel and displays image. You can now unplug the camera and mount it to where you want.

For any question, please contact support@xmarto.com. Thank you!

1. Download and install WallPixel App

Download the free WallPixel mobile app from App Store or Google Play Store and install the application on your phone or tablet.

Tap the app, click "Register", enter the required information to create an app account.
If you already have an account, login with your username and password.

After click "Register", input your phone number or email address then the app will send you the verification code.
 

3. Adding NVR Device to App

Tap “+” at the top right corner, then tap the first option " Wifi Camera Kit with NVR" to add your NVR device to the app.
 

4. Entering Device Information

Enter the required device information and click Save.

Cloud ID: This is your system's Device ID, which can be found at the right bottom of your monitor. It is 9 digits. (NVR Device ID can also be found at NVR's System setting - Network setting)
Username: Your NVR login username, default is admin. If you’ve set a new user for your NVR, use the new username here.
Password: Your NVR login password, default is empty, means no password, leave it blank. If you’ve set a new password for your NVR, make sure to type in the new password here.
 

 
* You can also scan to add your NVR device to the app.
a. Right click your NVR mouse, then click System setting - Network setting, click "Show QR Code". The Cloud ID QR Code will be displayed.
b. Open the app, click + at upper right corner, then choose Scan and scan the QR Code displayed in your NVR's network setting interface.
c. Enter your NVR's login username and password, save the settings. Your device is now added to app. You can start live view cameras now.
 

 
6.View live video on mobile

Playback: You can playback the recorded videos in HDD on your mobile. Select any channel and click playback to review recorded videos of that channel. 

Window: You can choose to view 1/4/6/8 cameras at a time. 

Aspect Ratio:You can adjust the aspect ratio of the cameras' image.

SD: Change live view resolution. You can select from HD or SD. HD means high definition resolution, while SD means standard resolution.                          
 

7.My account info.

Personal info: View your account information and change the password.
App setting: Some basic settings for your app.
Version: Your current app version.
Logout: Log out your current account.
 

EseeCloud is an updated CMS to preview, playback and backup the xmartO cameras/ camera systems on Mac.
 

1. Download ESeeCloud CMS Software
Download the EseeCloud CMS from xmartO website:
https://www.xmarto.com/downloads
 
2. Install and run ESeeCloud CMS on your Mac.
Install the CMS on your Mac and run it. If you have problem installing ESeeCloud CMS to your Mac, please refer to,

https://support.xmarto.com/?action=faq&cat=1&id=20&artlang=en

3. Login ESeeCloud
After that, you will be asked to type in the username and password. The default username is "admin", default password is blank. For security reason, please set a login password to prevent unauthorized access. 

 
4. Add Device to ESeeCloud CMS

4.1 Auto add, applies to add devices in LAN
EseeCloud CMS will search the devices in LAN automatically and display them in the Device Management list.

a. Click “Device Management” in upper navigation, you’ll see your device(s) listed there.
b. Select the device(s) and click Add. Your device(s) will be added to ESeeCloud CMS. They will show on upper right.

 
c. Go back to Live View, and click on the "play button" 

 behind each device to preview. If you want to view cameras from all devices at the same time, simply click “All Connect” at the right bottom. Click on the "stop button" behind each device to stop previewing cameras of this device.

 

4.2 Manual add, applies to add devices remotely
If you want to view cameras from a remote computer, you need to add the device to your ESeeCloud CMS manually on that computer.

a. Run and login ESeeCloud, then click “+” at top right corner. Or click “Device Management” on upper navigation.

 
b. You’ll see below interface. There are two ways to add device to ESeeCloud: Add cloud ID and Add IP/DDNS.
Add cloud ID: Add device to ESeeCloud with your NVR’s Device/Cloud ID. It is available for local and remote access.
Add IP/DDNS: Add device to ESeeCloud with your NVR’s IP address. It is available for local access only, so if you want remote access your cameras on this computer, choose the first Add cloud ID.

 
c. Type in the information required and click “Add”, the device is added to this ESeeCloud CMS, you can preview the cameras now.

 
Note: If you are adding xmartO VR camera, please turn on the Panorama.
 
5. Live View
5.1 The ESeeCloud CMS allows you to view cameras on your computer both locally and remotely. Please refer to below image for basic introduction of buttons.

 
5.2 It allows you to view up to 64 cameras simultaneously.

 
5.3 It supports all xmartO security camera systems and VR cameras. You can turn on panorama for VR cameras here, and also you can turn on the auto cruise.

 
6. Playback
The ESeeCloud CMS allows you to playback your camera videos. With this CMS, you can playback videos stored in hard drive or microSD card from all over the world. Detailed instruction as below:

a. Click “Playback” on upper navigation.
b. Select a window on left(1), select a channel from the device(2), choose the type(3), and select a date(4), click “Search”(5). The CMS will start playback videos on camera windows shortly. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

 
Note: The ESeeCloud CMS allows you to playback 4 cameras at the same time.
 

7. Backup (It works in LAN network only)
The ESeeCloud CMS allows you to download and backup videos to your computer.
The recorded video files are in .avi format, you can playback with any player.

Detailed instruction here:
Click “Resource Management” on upper navigation, then select the channel you want to back up, select the type and date, click “Search”, you will see the recordings on the left. Click the “Download” icon to download the videos you want. Videos will be saved to your computer.

 
Videos will be saved to below path in default:
 
/Users/macusername/cms_data/cms_video_download/ 
 
You can change the storage path here:
Click the setting icon at upper right corner, then you’ll see below box. Click the three dots to change the storage path, and click Confirm.

 
 
8. User Management
8.1 Change admin password
The ESeeCloud CMS’s default username is admin, and default password in blank, means no password. For security consideration, we suggest you set a password for CMS after logged in. Here is how:
 
Click the “human” icon at upper right corner, then click Change Password. Keep the old password blank, and enter your new password, confirm your new password, and click Confirm.

 
8.2 Add new user
You can add new user for ESeeCloud CMS, here is how:
Click User Management on upper navigation, then click New, you’ll see below box.
Enter a username and remark name, click Confirm. (Remark name here is your nick name.)

Note: When you create a new user, you are not asked to enter new password for this user. It uses default password blank. You can change the password after logged in.

For more questions about this ESeeCloud CMS, please contact xmartO support at support@xmarto.com                                                                 

CMS is called Camera Monitor System. It is a camera monitoring client for online preview image, video storage, remote playback, device management, video/screen download and other functions. It is suitable for DVR, NVR, IPC, VR CAM, Wifi IPC and other devices.

Below are the basic instructions of using CMS on your computer. If you need detailed user manual of CMS, you can download it from our website: https://xmarto.com/pages/download

Also, you can click More Function-System Message-Open the manual to find more details of xmartO WallPixel CMS.

1. Download xmartO WallPixel CMS Software
Link: https://www.xmarto.com/downloads/
 
2.Installation and operation  

Step 1: Run the xmartO_WallPixel_for_PC_Setup.exe installation package.   

Step 2: Select the language that your system needs to use.

Step 3: Read and accept the agreement.

Step 4: Select and determine your software installation path.

Step 5: After the installation is successful, immediately run and use.

3. Login

3.1 Local Login

Default username: admin
Default password: no password, leave it blank
 
For security reason, we suggest you set a password after you are logged in.

3.2 Cloud Login

Use the app account: Enter the username + password of the app account on the cloud login interface to log in. 

Register an account:Click on the registered account in the cloud login interface, enter the mobile phone number / email (if using the mobile phone number to register, you need to add the mobile phone number area code), click OK, enter the password and verification code and click Register now, after verification, you can complete the registration.

Forgot password:Click on the forgot password in the login interface, enter the registered account to obtain the verification code, enter the verification code and the new password and click OK to reset the password.

4. Add Device to CMS

You can add devices to the CMS in two ways:

Method 1: After adding the device using the mobile APP, directly log in to the CMS using the APP account password, and you can view the device you have added in the CMS system;

Method 2: Please make sure that your device is equipped with a network or a network cable, log in to the CMS, and click the add button in the upper right corner.

Add IP / DDNS: manually enter the device "IP / DDNS + port + channel number + device password", select "type" according to the actual situation of the device, the rest of the information remains the default, click Finish to add successfully.

 

LAN search device addition: select the device management in the function bar below the system, click the interface refresh button, wait for the device to be searched, check the required device and click add (enter the device IP / ID to quickly find the need to add device)

5. Live View
The xmartO WallPixel  CMS allows you to view cameras on your computer both locally and remotely. 
 
5.1 Main Menu Introduction of CMS:

• Playback: Click to playback videos stored in your hard drive
• Device Management: Manage your device(s)
• User Parameter: Some basic settings of CMS
• Record: Record short videos of live view cameras, videos will be stored to your computer
• Screenshot: Take snapshots of live view cameras, pictures will be stored to your computer
• Disconnect All: Turn off live view of all cameras on CMS
• Screen Number: Choose how many cameras you want to display on one screen, the CMS allows you to view up to 64 cameras simultaneously
• More Function: More basic functions of CMS, including creating user, setting password and etc.

5.2 Multi-channel Viewing
CMS allows you to view up to 64 cameras simultaneouly. So if you have multiple systems, you can view all cameras in multiple systems simultaneously on this CMS.

5.3 Record and Snapshot
CMS allows you to record short videos and take snapshots when live view cameras, videos and snapshots will be saved in your computer. You can change the storage path here as shown in the picture.

6. Playback
CMS allows you to playback your history videos stored in hard drive. With this CMS, you can playback videos stored in hard drive or micro SD card from all over the world. Detailed instruction as below:

a. Click "Playback" on bottom navigation, it will pop out message "Close the video being played?" Choose Yes.
b. Select a window on left(1), select a channel from the device(2), choose the Record Type, select a date(3), and click "Retrieval"(4). The CMS will start playback videos of that channel immediately. Move the cursor on the time bar at bottom to locate an exact time to replay the camera per your needs.

c. You can record short videos or take snapshots while playback videos. Videos and snapshots will be stored to your computer.

7. Backup 
CMS allows you to download and backup videos to your computer.
The downloaded video files are in .mp4 format, you can playback with any player. 

Detailed instruction here:
Click "Playback" on bottom navigation, select a device channel, choose Record type, select a date and then click "Download" on bottom right. You'll see below interface with a list of all recorded videos.

Videos will be saved to your computer, as shown in below picture. You can also change the storage path.

8. User Management

8.1 Change admin password
Click "More Function" on bottom navigation, choose "System Message" and click "Change Password". Keep the old password blank, and enter your new password, confirm your new password, and click "Confirm" to save it.

Something important need to pay attention to:
If you have once installed old ESeeCloud version on your computer and plan to upgrade to this new one, you need to uninstall the old version from your computer completely, and delete related files. Then install this new version, otherwise the new one does not work on your computer.
 
Here is how to uninstall the old one and delete the related files from your computer:
1. Uninstall the current ESeeCloud software from your computer.
2. Go to the place where you install this software on your computer and delete the file named with ESeeCloud completely, usually it is stored here:  C:\Program Files (x86)\EseeCloud 
3. Go to below path and delete the ESeeCloud file, as shown in below picture.
       C:\Users\Administrator (or your username)\AppData\Local\EseeCloud
       C:\Users\Administrator (or your username)\AppData\Local\EseeCloud_Data
        C:\Users\Administrator (or your username)\AppData\Roaming\EseeCloud 

     If the file is not shown there, then you need to check "show hidden files, folders and drives ", as shown in below picture.

For more questions about this xmartO WallPixel CMS, please contact xmartO support at support@xmarto.com.

UPDATE in 2021

Start from Generation 3 (NVR and camera with ver.3.0+), XMARTO WiFi camera systems come with AUTO WiFi Relay.

AUTO WiFi Relay: when a camera is having weak WiFi signal. It shall come in and out frequently. Such a camera will AUTOMATICALLY find a close-by camera as WiFi repeater, connect to that camera, thus to relay back to the NVR. 

First of all, to get good WiFi connection for cameras, you should decide your NVR's location and WiFi channel well. 

1. Centralize your NVR location so it reaches all cameras well. 

2. Use a WiFi channel with least WiFi interference, here is how, 

A) In NVR's System setting - Network setting - WiFi setting. Click "Auto Select Channel", the NVR will automatically select a WiFi channel with least WiFi interference. 

Dream Liner Auto WiFi Relay

Q1: How do I know whether the Auto WiFi Relay is on?

A1: It's set on by default. Right click to enter NVR main menu - WiFi Relay, you can see the status.Make sure Auto WiFi Relay is checked. 

Q2: How can I take advantage of AUTO WiFi Relay?

A2: Since it's an auto feature now, you don't need to do much setting job.

Here is our suggestions:

Before mounting your cameras, simply place all cameras where you want, plug them to power, wait up to an hour to see whether all cameras can stream smoothly to the NVR. If they do, mount them; if they don't, adjust the location of your NVR, or a certain camera, till you get a stable connection for all cameras, then mount them. 

When you do the test run, most cameras shall be able to connect directly to the NVR. A certain camera that is far, or with more obstables may have weak WiFi signal to connect to the NVR. It may come in and out. When it's coming in & out, it trys connecting to the NVR as always. If it feels hard to connect, it will find an alternative - a middle camera as repeater. 

This is an algorithm, it may take up to 30 minutes for the camera to form a relay chain; and suprisingly you may find it's a changing relationship. Maybe in the morning the CAM2 connects to CAM1, in the afternoon you find CAM2 connects to the NVR directly. 

It's not hard to understand. WiFi signal is something invisible and changing. Maybe in the afternoon you had your iPad in your room, your NVR in the living room is less interfered, CAM2 finds the NVR itself a better hotspot to connect. 

After the test run, as long as you have all cameras streaming well to the NVR, you can mount them to their tested spots. (regardless how many WiFi bars they give you)

If you do have a camera that is hard to connect after adjusting other cameras' locations, you should go ahead to mount the other cameras, then come back to this very camera.

You have 2 solutions： 

1. Hard wire that camera, here is how to, 

https://support.xmarto.com/?action=faq&cat=1&id=50&artlang=en

2. Add an RPT20 physical WiFi camera repeater for that camera,

https://www.amazon.com/dp/B086VMCTTC

====

Version 2 camera systems

For customers who has older version 2 camera systems, you can manually set a middle camera as a WiFi repeater. Click to see more details

 View More >> 

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points. 

Definition of 'presets': PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan. 

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap 'Add Preset' to save the point 1; then navigate the camera to next point and tap 'Add preset' to save the point 2...you can save up to 8 points. 

2. In the preset menu, you can tap 'Go to' to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points. 

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap 'Shortcut mode', type in '13' and tap Go to, the camera will start to patrol the preset points. 

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.  

Tips: cameras added to xmartO NVR have the same steps. It's similar to on the NVR. Only the NVR's UI is a bit different and the A icon is in the middle of the joystick. 

If you have any further question, please contact us via support@xmarto.com 

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show: 

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

On NVR: (NVR version earlier than ver. 3.2)

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click 'PTZ control' to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset '1' and save. This point is saved as preset #1. 

3. Enter 'Auto tracking' menu, check 'Motion detection tracking' and 'Home point', type preset 1 as the home point and Apply. 

The camera will return to preset 1 after the tracking. 

On the phone：

Run the app, click "..." at upper right corner of your device, Choose "Device Setting"

In "Smart Detection", Enable the Motion Detection Tracking

====

If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28, 

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk's root directory, not in any folder.

4. Plug the USB flash disk to your NVR's USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

The light mode of each camera lets you select which lights to use.

Click the camera image, it will pop-out a quick menu on bottom, pls click Color & Light-Light Model.

Infrared mode: uses IR LEDs only. At night you see B&W night vision. And the camera will then automatically adjust the day & night vision.

full color mode: flood lights stay on at night, you see color night vision.(Only cameras with floodlight can do it)

smart mode: B&W IR night vision when nobody detected, flood lights automatically turn on when people detected. 

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching. 

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu. 

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point. 

The camera will return to this point after each track. 

   =>    => 

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu. 

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE: 

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version 
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App. 

Please contact support team via support@xmarto.com if you need any help. 

The XMARTO home security systems have 2-layer of security password. 

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting - System admin - User. 

This is very important and we suggest you to set and remember your admin password at 1st time. 

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not. 

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account. 

If you don't have a WallPixel App user account, tap Register to create an user account. 

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID. 

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device's Cloud ID. You can also find the Cloud ID on NVR screen's below right corner. 

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out. 

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

The password here refers to the NVR/ camera's admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App. 

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you've changed your admin password lately, you need to update it to the App.

=>   =>

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty. 
   You leave the password area empty and tap next to view the cameras or access the menu. 
   
   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

    2. Secondary users

 If you are running a store, an office etc; in the System setting - System admin - User setting, you can add a few users with secondary permissions. 

Then give those secondary user accounts to your employees. For example, you added user "JohnWayne" with password "batman".

When he try to access the NVR's screen, he needs to change the username from "admin" to "JohnWayne", then enter password "batman" to access the NVR menu. 

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #. 

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only. 

   3. That sounds way too complicated. "I'd simply let my families know my Cloud ID and admin password so they can view" 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner. 

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature. 

a) let your families download and install WallPixel App, then create his/ her own App user account. 

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families. 

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

   4. "My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?"
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR's Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR's screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don't. The device password is a local password you set in the initial setup. We cannot know that. 
   If you forgot the password, the only way is to hard reset it. 
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand. 
   
   
2. Does XMARTO know my App user password?
   No we don't. Any App attempts to collect user's password will not be approved by App Store or Google Play. 
   If you forgot the App user password, the only way is to tap "Forget password" and follow steps to reset password, or simply create another user account.
   
   
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap "Forget password" in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately. 
   
   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again. 
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password. 
   
   Relax, it's almost impossible to happen. 
   
   If you have any further question, please contact support team via support@xmarto.com. 

If you can't rotate your PTZ cameras to the left or right limit, or you can't control it up and down. That means your PTZ cameras need PTZ calibration.

If you have a WYS3084-1TB PTZ camera system, here is how you can fix the PTZ functionality. 

• Please update your camera firmware to the latest 3.6.92 version. Here is how:

1. Download the camera's new firmware, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/IPCAKV3C_20220617_3_6_92_572010VS_9dc4bb62-ec38-4635-aa37-2760b68bc713.rom?v=1663904212

2. Copy the firmware to an USB flash disk's root directory (not in any folder)

3. Plug the USB flash disk to your NVR's USB port

4. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the camera(s).

After the update, the camera will calibrate the PTZ structure automatically every day.

• If the issue remains, please download and update your NVR version to latest 3.5.5.5M
  
  https://xmarto.com/pages/download

1. After update, click the image of a camera to pop-out the quick menu on bottom. Click 'PTZ control' to enter PTZ menu (5). 

2. Click "calibration", you will see the camera moves and calibrates. 

If the PTZ control did not work after the PTZ calibration, please email support team: support@xmarto.com

You need to pair camera(s) with the NVR when you: 

a) add a new camera

b) replace an old camera with new camera

c) replace a NVR 

-

In Q1 of 2023, XMARTO released the all new version 3.5 UI version for NVR. 

In this article, we will show you how to pair a camera with a NVR.  

1. Reset your camera to configuration (pairing) mode.
   Find the camera's reset key, hold the reset key to reset the camera(s) to pairing mode. You shall hear a prompt tone, or you shall see the LED indicator flashes.  The LED indicator is either beside the lens, or on the camera's tail. 
   
   
2. Go to the NVR menu, click + at the bottom to enter Add Camera Steps. Follow on-screen steps and stay at "Searching for Cameras" page till you see all cameras. 

3. If the camera(s) is mounted too far, they may not be able to receive informations from the NVR and pair. You will need to take the camera(s) down and bring them close to NVR to pair. 

4. Click "Continue" to finish pairing cameras. You shall then see the live images of cameras. 

If you need any assistance, please email support@xmarto.com for help. 

The NVR support 1-6TB HDD, if you want to install or change HDD, Here is the operation link for you to install the HDD to your NVR:

https://www.youtube.com/watch?v=27g1cpwdyM8 

xmartO PT camera can be installed on both the wall and ceiling. For ceiling installation, you need to transform the base. Or, the image will show upside down on the monitor.

 
Below is how to transform the base for ceiling installation:
 
1. There are two small screws on the bottom. Shown in the picture below. Unscrew the two screws.

 
2. Loosen the base, then you can move the base to the right until it can overlap with the base connector. Shown as below. 

 
Attention: There is a thin cable connected to the camera antenna. When you transform the base, please do it slowly can carefully to well protect the cable.
 
3. Then screw back the two small screws to fixate the base. Then you can mount the camera your ceiling.

 
Note: Before mounting the camera, please don't forget to pair the camera to the NVR first.

Preparations

Install xmartO App and register an user account

Scan the QR code in manual, or search xmartO WallPixel in App stores to find xmartO WallPixel App. Install the App and create an user account. 

There a 2 ways to setup the WT series WiFi cameras. 

1. Setup with an Ethernet cable. Connect the camera to your router with an Ethernet port, run App to find the camera and connect it to your WiFi. (easier way)
2. Setup through WiFi without a cable. Bring camera to configure mode, connect your phone to the camera's WiFi, then follow on screen guide to pair the camera to your home WiFi step by step. 

Setup with an Ethernet cable (if you have an Ethernet cable )

1. Bring the camera close to your home router, use the included 12V power adapter to plug the camera to power, use an Ethernet cable to plug your camera to any of your router’s LAN ports. (配接线图, IPC发出声音)
   Wait for the camera voice message tells you 'Start configuration mode'. If it does not, hold the reset button 5 seconds to reset the camera. 
2. Run the xmartO WallPixel App, on right above corner tap + icon, select “WiFi Camera - Bullet Type”. Choose “YES” while asked whether the camera has Ethernet port; tap “Connected” for the connection advice. 
3. You will see the Device ID listed out, tap the ID to continue. The App will list out all available WiFi. Select your WiFi and provide password. Tap next the camera will start to connect. 
4. When it's connected, name the camera and set a camera password. The setup is done. 
5. You can unplug the camera’s cable and mount it where you want. Try if it works there before mounting it permanently. If it cannot connect, move the camera to a spot that has less obstacles to your WiFi router. 

Setup through WiFi

(In case you don’t have an Ethernet cable or inconvenient to hook camera to router)

a) Bring the camera close to your home router, use the included 12V power adapter to plug the camera to power.

b) Wait for the camera voice message tells you Start configuration mode. If it does not, hold the reset button for 5 second to bring the camera to configuration mode.

Tips: the blinking LED indicator on camera tail also indicates the camera is in configuration mode. 

c) On your phone, start xmartO App - tap the + icon to start adding camera. Select WiFi Camera - Bullet Type. 

d) Tap NO when asked whether the camera has an Ethernet port. 

Tips: although it actually has an Ethernet port, but YES would lead you to adding camera with a wire. So we choose NO here. 

e) When asked whether the LED indicator is blinking, check the camera tail for that and tap YES if it is. 

f) It tells you to go to your phone's WiFi setting to connect to the camera's WiFi. Go ahead to return to your phone's home screen, go to your phone's Setting, find the Wi-Fi setting, connect to the WiFi IPCxxxxxxxx. If it askes for password to connect to that WiFi, input 11111111 (8 times 1).

Tips: Android phone may ask if you are sure to connect, select yes. Wait a few seconds till the WiFi icon shows again on the top of your phone. That means it successfully connected to the camera's WiFi. 

g) Now, swip up or double click home button to find your multi tasks. Return to the xmartO App. The App will automatically move forward to WiFi list. Select your WiFi and provide WiFi password, tap Next the camera will start to connect to your WiFi. 

h) Set a password and name your camera. It's done. Now you can unplug the camera and mount it to where you want.

Tips: as a WiFi camera, it has to work within the WiFi range. Before mounting to the wall, connect the camera to power at the mounting spot, wait for a minute to see if it connects and streams well in the App. (a solid green LED indicator on the tail means it's connected)

The xmartO WT series, DZ series and DPM series PTZ cameras support up to 8 preset points. 

Definition of 'presets': PTZ cameras can be navigated to view different areas. Presets record the key points so you can reach the recorded poinits with one tap.

Auto-patrol: a feature xmartO developped based on preset feature. The camera patrol the preset points back and forth. AKA auto-cruise, auto-scan. 

1. Set preset points

While viewing the camera, tap PTZ icon to enter PTZ menu; then tap Preset to enter preset menu. Use the joystick to navigate the camera to the 1st point, tap 'Add Preset' to save the point 1; then navigate the camera to next point and tap 'Add preset' to save the point 2...you can save up to 8 points. 

2. In the preset menu, you can tap 'Go to' to reach the preset points.

3. Start Auto-patrol

a) If your camera does not have optical zoom, tap the image, on right you will see the A icon. Tap the A icon the camera will start to patrol the preset points. 

b) If your camera is the version with optical zoom, well it has higher level chipset inside. The Auto-patrol is a bit different. In preset menu, tap 'Shortcut mode', type in '13' and tap Go to, the camera will start to patrol the preset points. 

4. Stop Auto-patrol

Tap any of the direction on the joystick will stop the auto patrol.  

Tips: cameras added to xmartO NVR have the same steps. It's similar to on the NVR. Only the NVR's UI is a bit different and the A icon is in the middle of the joystick. 

If you have any further question, please contact us via support@xmarto.com 

Now all of our xmartO products can work with Alexa.

Pls see the details in the following link to view your cameras on Alexa Echo Show: 

https://m.media-amazon.com/images/S/aplus-media/sc/37fa1474-c687-4fdf-af21-76a8b73f4b28.pdf

On NVR: (NVR version earlier than ver. 3.2)

When you add the PTZ cameras to the exsisting system as add-on cameras:

Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

On NVR version 3.2+

1. Click the image of a camera to pop-out the quick menu on bottom. Click 'PTZ control' to enter PTZ menu.

2. In PTZ menu, use the joystick to move the camera to where you want. Type preset '1' and save. This point is saved as preset #1. 

3. Enter 'Auto tracking' menu, check 'Motion detection tracking' and 'Home point', type preset 1 as the home point and Apply. 

The camera will return to preset 1 after the tracking. 

On the phone：

Run the app, click "..." at upper right corner of your device, Choose "Device Setting"

In "Smart Detection", Enable the Motion Detection Tracking

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If your NVR firmware is earlier than 3.1.4.4, or your camera version is older than 3.6.28; you need to upgrade your camera/ NVR to obtain the auto track feature. 

1. Update your NVR version to 3.1.4.4 or higher

Online upgrade: make sure your system is getting online condition.

Right click your NVR mouse>System setting>System Admin>System upgrade, choose Online upgrade, check upgrade when download finished, click Start.

2. Download the camera firmware 3.6.28, 

https://www.xmarto.com/download/firmware/IPG5323_W_20210803_3_6_28_572010(1).rom

3. Put the file to your USB flash disk's root directory, not in any folder.

4. Plug the USB flash disk to your NVR's USB port.

5. Go to System setting-CH Setting- IPC Maintenance, choose the firmware from USB Storage, and click start to update the firmware of your camera.

6. Go to System setting-CH Setting- Video Detection and enable the Motion Detection Tracking

Now, your PTZ camera DZ2034/DZ20313, DT3034/DT30320, WT2054/WT20512, DPM2024 can achieve the auto tracking function when they connect to the NVR system.

==

XMARTO PTZ cameras has a lot of advanced features if you are interested. Please refer to the XMARTO PTZ camera command codes manual, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

The XMARTO PTZ cameras have Auto-Track function. The Auto-Track is an AI feature that tracks activities and record.

It makes sure to record what happened even while you are not watching. 

A concern comes along with the Auto-Track: would the camera track and view the wall or ground, and never come back to the entrance it was watching?

You can set a home point for the PTZ cameras. The camera will return to this key point after each track. 

Follow below steps, you can set your default view point.

1. Set Home Point On APP

While viewing the camera in App, tap PTZ and use the joystick to move the camera to watch the spot you want. (such as an entrance)

Then tap Preset to enter preset menu. 

In Preset menu, tap the + sign to add preset points.

The 1st preset point will be the home point. 

The camera will return to this point after each track. 

   =>    => 

Tap the Edit sign, you can delete and change preset points, including the 1st home point.

2. Set Home Point in NVR Menu

If your camera is used with a NVR, you can also set the home point in NVR menu. 

a) while viewing the camera on NVR screen, click the image of a camera, you will see a pop-out menu on bottom. Click PTZ control to enter PTZ menu.

b) In PTZ menu, use the joystick to move the camera to where you want. In preset type 1 and save. This point will be saved as preset #1.

c) Switch to Auto tracking menu, check Motion detection tracking and Home point, type 1 as the home point and Apply.

The camera will return to preset 1 after each tracking.

NOTE: 

1. If your NVR does not have this Auto tracking menu, upgrade your NVR to latest version 
2. If your NVR does not have this Auto tracking menu after the firmware upgrade, set the home point from mobile App. 

Please contact support team via support@xmarto.com if you need any help. 

Lately some customers cannot complete XMARTO WiFi cameras setup on iOS. 

What's causing this?

Along with iOS updates, the iOS 15 gets smarter.

In WiFi aspect, if you try to connect to a WiFi hotspot that does not have Internet access, iOS refuses to connect.

This, brings some issues to setup XMARTO WiFi cameras with the iOS App. 

The theory of wireless setup is: 

1. Connect your iPhone to the camera's WiFi, to build a connection from your phone to your camera. 
2. Then, from the WallPixel App, send your home WiFi information to the camera, so the camera connects to your home WiFi.

With the iOS new strategy, well, it refuses to connect to the camera's WiFi, because iOS indentify the camera's WiFi as "no Internet WiFi". 

That way, you could not complete step 1, and you certainly does not move on to step 2. 

How to resolve this?

While connect your iPhone to camera's WiFi, easily revise the DNS to enable iPhone to connect.  

1. Follow the App advice to connect your phone to camera's WiFi IPCxxxxxx (with password 11111111). 

The WiFi icon will display on top bar if you are successfully connected; go ahead and return to WallPixel App to finish setup. 

If the WiFi icon does not display on top bar, even the iPhone shows it's successfully connected to the IPCxxxxx WiFi, tap the i icon behind the WiFi

2. Tap " Configure DNS" , change the DNS from "Automatic" to "Manual"

3. Tap "Add Server", enter: 8.8.8.8 (a Google DNS), then tap "Save"

4. You shall see the WiFi icon shows up on the top bar, which means your iPhone is now connected to the camera's WiFi. 

Now, return to the WallPixel App to finish setup. 

-

Here is the video of WiFi camera wireless setup, 

-

Other reasons may cause failed wireless setup: 

• Why I cannot connect this to my WiFi, even I followed all steps?

1. To ensure WiFi distance, the camera works on 2.4GHz WiFi. (5GHz has wider band-width, but worse wall penetration and WiFi distance.) Nowadays, many WiFi routers combines 2.4G and 5G to a single WiFi hotspot. So when you follow the App steps to connect the camera to your only WiFi hotspot, it may try to connect to the 5G and failed to connect.

2. If you cannot finish setup wirelessly, please use the included LAN cable to connect the camera to your router, add device then simply "Scan the LAN" to add the camera to App. Go to camera's setting to connect it to WiFi, then you can unplug cable.

• If need any help, please contact customer support team: support@xmarto.com

Connecting an XMARTO standalone WiFi camera to your home WiFi is very simple. 

1. Plug the camera to power.

2. Use the included Ethernet cable to connect the camera to your home router. (to join your LAN network)

3. In App right above corner, tap + icon - Add camera. See bottom, tap Scan the LAN, you will see the camera ID. 

    ====>         

4. Tap the ID to add the camera to App. Default username is admin, leave the password empty.

5. Now you should be able to see the camera already.

Tap the ...3-dot menu - go to Device setting - Device WiFi, select your home WiFi and enter WiFi password, connect the camera to your WiFi.

=====>     

6. Now you can unplug the Ethernet cable and mount the camera to desired location. (the location requires good WiFi coverage)

And here is the video of Setup with an Ethernet cable:

https://www.amazon.com/vdp/c632768d8e56452b8f6290795b349f00?ref=dp_vse_rvc2

If it's inconvenient for you to hard wire the camera to router and setup, you can also do it wirelessly. 

Here are the steps: 

1. Download xmarto WallPixel App. Spend a few minutes to register an user account and login.

2. Bring the camera close to your Wi-Fi router, plug it to power.

3. In App,tap + icon to add camera, select your camera type.

4. Choose NO while asked whether camera has Ethernet port. Then follow on-screen guide to setup camera.

5. Now your camera will generate a WiFi name in your phone's WLAN list: IPCxxxx, connect to this camera WiFi

6. Enter the camera password, the password is 11111111 (8-time 1) and click Join.

7. Return to the wallpixel APP,  the APP asks you to select your home WiFi. Select your home WiFi and enter the password：

8. Wait the camera to connect your home WiFi:

9. It's done,

Notice: If cannot complete XMARTO WiFi cameras setup on iOS

You can solve it easily by revising the DNS to enable iPhone to connect.  

If the WiFi icon does not display on top bar, even the iPhone shows it's successfully connected to the IPCxxxxx WiFi, tap the i icon behind the WiFi

2. Tap " Configure DNS" , change the DNS from "Automatic" to "Manual"

3. Tap "Add Server", enter: 8.8.8.8 (a Google DNS), then tap "Save"

4. You shall see the WiFi icon shows up on the top bar, which means your iPhone is now connected to the camera's WiFi. 

Now, return to the WallPixel App to finish setup. 

Here is the video of Setup the camera Wirelessly:

https://www.amazon.com/vdp/02b0f811f30a41bfb3cb56c4fc27f1f8?ref=dp_vse_ibvc1

=

NOTE: there is possibilities that your WiFi network have some settings causing unsuccessful wireless setup. If you cannot setup the camera wirelessly after multiple trys, please setup the camera to your WiFi with an Ethernet cable,

https://support.xmarto.com/?action=faq&cat=2&id=57&artlang=en

The XMARTO home security systems have 2-layer of security password. 

1. The NVR device password (AKA the admin password)

Each time you access the NVR menu, it requires the admin password. Without a device password, users will be locked out.

Device admin password can be set when you follow the 1st time initial setup, or at any time in System setting - System admin - User. 

This is very important and we suggest you to set and remember your admin password at 1st time. 

This device password (device lock) is local and it locks access to your NVR, no matter whether your NVR has Internet connection or not. 

2. App login password

Like using any Internet service, using WallPixel App requires you to create an user account.

Your App user account is normally an email address or a phone number; and the password is the code protecting your user account. 

If you don't have a WallPixel App user account, tap Register to create an user account. 

The App user account is different from your device admin password. They are 2 sets of combinations.

The NVR admin password is a local password locking your NVR; the App user account password is an Internet password locking access to your WallPixel user account.

3. The connection

The connection between App user account and the NVR/ camera is based on Cloud ID. 

The Cloud ID is an unique ID number of a XMARTO NVR or camera. On most NVRs/ cameras, you can find a QR code indicating the device's Cloud ID. You can also find the Cloud ID on NVR screen's below right corner. 

To access the Cloud ID corresponding device, you need to provide the device password. Without the password, you will be locked out. 

As advised in the manual, when you add the NVR/ Camera to the App, you are lead to provide the admin password,

The password here refers to the NVR/ camera's admin password, not the App user password.

Provide your admin password, you will be able to view the cameras remotely from the App. 

If you are an authorized user by the administrator, provide your user name and your password.

4. Update device password

If you've changed your admin password lately, you need to update it to the App.

=>   =>

A few important tips

1. The default password
   If you skip setting a password for your NVR or camera, then the default password is empty. 
   You leave the password area empty and tap next to view the cameras or access the menu. 
   
   That also means, theoretically anyone who knows your Cloud ID can access the NVR/ camera. (although no one will know your Cloud ID unless you show them). So it is strongly suggested to set an admin password; as soon as you start to use the XMARTO NVR/ camera.

    2. Secondary users

 If you are running a store, an office etc; in the System setting - System admin - User setting, you can add a few users with secondary permissions. 

Then give those secondary user accounts to your employees. For example, you added user "JohnWayne" with password "batman".

When he try to access the NVR's screen, he needs to change the username from "admin" to "JohnWayne", then enter password "batman" to access the NVR menu. 

Same thing in the App. Obviously John Wayne needs to create his own App user account with his own email or phone #. 

Then when he add the NVR system or camera to App, he input or scan the Cloud ID, provide his own NVR/Camera access combination, to access the NVR/ camera, with your nominated permissions only. 

   3. That sounds way too complicated. "I'd simply let my families know my Cloud ID and admin password so they can view" 

Not suggested. Logically, the WallPixel Cloud will take the 1st App user who added the Cloud ID as the owner. 

If you have a 2nd or 3rd user adding the same Cloud ID as admin, 1 or few of you may miss some features, such as the App notifications.

The correct way is to use the Sharing feature. 

a) let your families download and install WallPixel App, then create his/ her own App user account. 

b) in the App, tap sharing, set sharing perimissions and valid time. Then send the QR code to your families. 

c) In WallPixel App, your families scan the QR codes to add the camera/ system.  (no matter where they are)

   4. "My XMARTO security system have 4 cameras and a NVR. Does that mean I have 5 Cloud IDs?"
No, when you use a XMARTO camera system, the App only takes the whole system as a single device; so it recognize only the NVR's Cloud ID; and let you view 4 to 10 cameras simultaneously in App, just like what you see on the NVR's screen.

Privacy tips

1. Does XMARTO know my device admin password?
   No we don't. The device password is a local password you set in the initial setup. We cannot know that. 
   If you forgot the password, the only way is to hard reset it. 
   About how to reset password, please contact support@xmarto.com
   The hard reset can be done only by yourself, with the hardware in hand. 
   
   
2. Does XMARTO know my App user password?
   No we don't. Any App attempts to collect user's password will not be approved by App Store or Google Play. 
   If you forgot the App user password, the only way is to tap "Forget password" and follow steps to reset password, or simply create another user account.
   
   
3. If someone hacks my App user account, what should I do?
   That never happened. But if you believe someone hacked your App user account, the 1st thing to do is tap "Forget password" in App to reset your user password; or contact support@xmarto.com to know how-to hard reset your device password. Any of the 2 password reset will lock the access immediately. 
   
   For standalone cameras, please change the device password in device setting; or hold reset button to reset the camera and set it up again. 
   For NVR or NVR systems, the way of hard resetting password is not public. Please contact support team with your order # to learn how to reset NVR admin password. 
   
   Relax, it's almost impossible to happen. 
   
   If you have any further question, please contact support team via support@xmarto.com. 

If you connect the DX30530 Unicorn Pro PTZ camera to a NVR, pls follow below steps to enable the auto tracking and auto zoom:

1. Right click your NVR mouse - Go System Setting - CH Setting - Video Detection, select the channel the camera is in, enable the Humanbody and Bodyregion. This will enable the camera's humanoid detection, so it can track humanoid. 

The camera shall be auto tracking and auto zoom already.

If not, please refer to the included command code manual, Go to 96 and 97 code to enable the auto tracking and auto zoom.

Command code manual download, 

https://cdn.shopify.com/s/files/1/0628/9912/6502/files/XMARTO_PTZ_Dome_Camera_Command_Codes.pdf?v=1649837464

If your PTZ camera's PTZ control did not work well, you need to do a PTZ calibration.

•  For DY3034 PTZ cameras

1.  While viewing the camera in App, select More, tap PTZ calibration to calibrate the camera. You will see the camera rotates and calibrates.

• For DT3034, DZ2034, DPM2024, DZ5035, DX30530 PTZ Cameras

1. When viewing this camera in App, select Preset - Number mode

2.  Type in 34, then tap Goto. The camera receives your command and execute PTZ calibration. 

Here is the video of using the 34 command code to calibrate the camera's PTZ structure:

https://www.amazon.com/vdp/0653d7839f4d475f9b73331f352d85bd

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If PTZ control does not work even after the PTZ calibration, please email support team: support@xmarto.com